Since early this term, there has been an unexpected increase (almost doubling) in the use of the connection between the University’s and SaskTel’s networks. The connection is being used to capacity, with more demand than can currently be satisfied. The increase appears to be the result of a recent change in SaskTel’s connections to other Internet Service Providers.

The increased demand has resulted in problems for some people trying to use University resources from their home SaskTel connections, and to a lesser extent, when accessing some Internet sites from the University. Difficulties are most apparent during office hours when demand for this access is greatest.

ITS is working to resolve this situation and restore good service to everyone. Steps being taken to resolve the situation include:

• Arranging for more capacity to be added to the connection to SaskTel. This will take some time to complete, as physical changes to the connection will be required.
• Working with SaskTel to re-route the additional network traffic to the University’s connections to other Internet Service Providers in order to relieve congestion.

An interim solution was put in place to re-route network traffic during the morning of February 12, which should significantly improve network services for everyone.

ITS is continuing to work on making the service as usable as possible. ITS apologizes for the inconvenience this issue has caused.

Posted by sjh125 at 08:37 AM | Permalink