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November 08, 2005
Performance Issues Fixed
The performance problems we have been experiencing have been corrected.
ITS operates a "packet shaper". This is a system that changes the priorities on internet traffic so that things like email or web get high priority, but things like online games and peer-to-peer file sharing get low priority. Its a way to make sure the University business has priority over other uses of the campus network.
It turns out this system was mis-identifying Elluminate traffic as "bittorrent" traffic. Bittorrent is a peer-to-peer file sharing system.
This problem has been corrected so Elluminate should work at its normal fast speed now.
Posted by kvl014 at 04:04 PM
November 07, 2005
Elluminate Performance Problems
In the last few days we've noticed that on-campus computers are getting very poor performance with Elluminate. We are currently investigating this and hope to have a solution soon. We'll keep you informed as things develop.
It looks like viewing pre-recorded sessions are fine. Also, people off campus also get good performance. The problem appears to be only with U of S on-campus computers.
We suspect a network configuration problem someplace between Elluminate and the University. We are currently checking our networking settings and are also consulting with Elluminate support.
Posted by kvl014 at 06:55 PM